Refund Policy

RETURNS

 

 

Returns Steps

 

Step 1 First Check you are eligible. Most things are if unworn, unused and in their original condition and packaging but there are a few exceptions, such as earrings and personalised items. For a full lowdown read our full returns policy under our Terms and Conditions

 

 

Step 2 download a Returns form here

 

 

Step 3 Fill in the form and make sure you fill in ALL fields and include your original order number and name so we can find you, otherwise we may not be able to process it.

 

 

Step 4 Pack up your unworn item in its original packaging and return back to us within 14 days of receiving your order. We request you use a tracked service at the post office for your own protection incase anything goes awry.

 

 

Step 5. Once we receive your item back we will pop your money back onto your account (to the original payment source)

 

 

Our return address is:

25 Chalky Bank Road

Rainham

Kent

ME87NP

 

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